The Rental Process
Item Selection + Contracting with Us
How does the rental process work?
It’s actually very simple.
Please fill out the contact form and we will be in touch!
If you would like to start off the conversation with the items you know you need and want, you can email us at newinquiries@cottageluxe.com. First, pick out the items you’d like for your event from our rental catalog and email us a wishlist. From there we can determine if a traditional itemized order or a custom package is the best fit for your event. We found that an automated wishlist did not work well for our clients, since we cater to client’s who prefer custom designed lounges and chatting about their private property or venue vision.
Payment: To reserve your items, we require a 50% nonrefundable deposit up front and the remaining 50% 10 days prior to your event.
What if I want or need more hands-on help or if I want to see the items in person?
That’s our specialty! We’re always happy to work with you by email or phone to answer your questions and to help you make the best decisions about your rentals.
You can also make an appointment to visit us in our studio so you can see and touch the items for yourself.
What if I want to make changes to my order after placing it?
You can make small changes to your order up to two weeks prior to your event. We understand that, as the guest count comes in, numbers may change. We’re happy to adjust limited quantities to accommodate small changes in your guest count. However, due to the fact that your order is reserved for you months in advance, large quantities of farm tables and chairs cannot be adjusted and lounge pieces and bar rentals cannot be changed.
What happens if bad weather forces changes to our planned event? Can we quickly swap pieces out to suit an indoor space? And do you offer refunds?
Knock on wood, the sun will be shining on your day! But bad weather is always a possibility. We unfortunately cannot make last minute swaps (see our policy above) and we do not offer refunds due to weather.
The best thing for you to do to avoid having bad weather put a wrinkle in your event is to speak with your event or wedding planner about creating a Rain Plan / Plan B that includes such details as having inside lounge locations available at the spur of the moment or a tent on stand-by.
